Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”, “Agreement”) govern access to and use of the Augmas enterprise AI
platform, including its websites, applications, APIs, connectors, agents, bots, and related services (collectively,
the “Service”), provided by Augmas (“Augmas”, “we”, “us”, or “our”).
By creating an account, accessing a workspace, or otherwise using the Service, you (“you”, “User”, or, where
you act on behalf of an organization, “Customer”) agree to be bound by these Terms and by our Privacy
Policy, which is incorporated by reference. If you do not agree to these Terms, you must not access or use the
Service.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you
have the authority to bind that entity, in which case “you” refers to that entity. If you do not have such
authority, you must not accept these Terms on the entity’s behalf.
Definitions
- “Workspace” or “Tenant” means the isolated environment created for Customer upon signup, containing Customer’s Users, Data, agents, and configurations.
- “Content” or “Customer Data” means any data, documents, files, messages, credentials, or other materials submitted, uploaded, connected, or generated by Customer or its Users through the Service, including content ingested via Connectors.
- “Connector” means an integration that allows the Service to index or retrieve data from a third-party source (e.g., Slack, Jira, Google Drive, GitHub, Confluence) or the public web.
- “Agent” means a configurable AI assistant within the Service that may use Tools, MCP servers, or connected knowledge sources to respond to queries or perform actions.
- “Tool” or “MCP Server” means a built-in capability, third-party integration, or Model Context Protocol server that an Agent may invoke to retrieve information or perform actions on Customer’s behalf.
- “Subscription Plan” means the pricing tier and associated feature set and usage limits selected by Customer.
- “Order Form” means any ordering document, checkout flow, or online subscription referencing these Terms.
Eligibility and Accounts
3.1 Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is
intended for business and organizational use, not for consumers.
3.2 Account Registration
You must provide accurate, current, and complete information when creating a Workspace and User account,
and keep this information up to date. You are responsible for maintaining the confidentiality of login
credentials, API keys, and connector credentials, and for all activity occurring under your account.
3.3 Roles and Permissions
The Service supports multiple roles (including Super Admin, Admin, Member, Limited, and Service Account)
with different levels of access. Customer’s designated Admin(s) are responsible for managing Users,
permissions, connectors, and data-sharing configurations within the Workspace.
3.4 Notification of Unauthorized Use
You must notify us promptly at info@augmas.ai if you become aware of any unauthorized access to or use of
your account or Workspace.
Use of the Service
4.1 License Grant
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-
exclusive, non-transferable, revocable right to access and use the Service during the term of your Subscription
Plan, solely for your internal business purposes.
4.2 Acceptable Use
You agree not to, and not to permit any User or third party to:
- Use the Service to violate any applicable law, regulation, or third-party right, including data protection,
intellectual property, or export control laws; - Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service,
except to the extent such restriction is prohibited by law; - Circumvent or attempt to circumvent tenant isolation, access control, rate limiting, or usage restrictions;
- Use the Service to build a competing product, or to train a competing foundation model without
authorization; - Upload or connect Content that you do not have the right to share, including data obtained in violation of
a third party’s terms of service; - Use Agents, Tools, or MCP connections to send unsolicited communications, spam, phishing content, or
malware; - Interfere with or disrupt the integrity or performance of the Service, including through excessive
automated querying, denial-of-service activity, or credential stuffing; - Use the Service to generate content that is unlawful, defamatory, discriminatory, or that infringes
intellectual property or privacy rights; - Attempt to gain unauthorized access to another Tenant’s Workspace, Content, or credentials.
4.3 Connectors, Agents, and Third-Party Integrations
The Service allows Customer to connect third-party data sources (“Connectors”) and authorize Agents to take
actions through Tools and MCP servers (e.g., sending email, creating calendar events). Customer is solely
responsible for: (a) having the right to connect and index any third-party data source; (b) any actions taken by
an Agent using Customer-authorized credentials or OAuth grants; and (c) complying with the terms of service
of any connected third-party platform. We are not responsible for the availability, accuracy, or conduct of
third-party services accessed via Connectors or MCP servers.
4.4 AI-Generated Output
The Service uses large language models (including but not limited to models provided by Groq, OpenAI,
Anthropic, Google, and self-hosted models) to generate responses, summaries, and citations (“Output”). Output
is generated probabilistically and may be inaccurate, incomplete, or unsuitable for a particular purpose. You
are responsible for independently verifying any Output before relying on it for business, legal, medical,
financial, or other consequential decisions. WE DO NOT WARRANT THE ACCURACY,
COMPLETENESS, OR RELIABILITY OF ANY OUTPUT.
4.5 Web Search Feature
Where enabled, the Service may retrieve live results from third-party search providers or the public web to
ground Output. We do not control, endorse, or guarantee the accuracy of externally sourced content surfaced
through this feature.
Customer Data, Privacy, and Security
5.1 Ownership
As between the parties, Customer retains all right, title, and interest in and to Customer Data. We claim no
ownership over Customer Data and use it solely to provide, maintain, secure, and improve the Service as
described in these Terms and our Privacy Policy.
5.2 Processing and Storage
Customer Data may be processed and stored using third-party infrastructure, including cloud databases, vector
search indexes, object storage, and large language model providers engaged by us to deliver the Service.
Connector credentials are encrypted at rest (AES-256-GCM). Where Customer configures its own LLM
provider or API keys, requests containing Customer Data may be transmitted to that third-party provider
subject to that provider’s terms.
5.3 Tenant Isolation
The Service is architected to logically isolate each Tenant’s Content using tenant-scoped access controls across
the application and data layers. While we use commercially reasonable measures to maintain this isolation, no
system is guaranteed to be error-free, and we do not warrant absolute prevention of unauthorized cross-tenant
access resulting from causes outside our reasonable control.
5.4 Data Retention and Deletion
Upon termination of Customer’s Subscription Plan, we will delete or anonymize Customer Data within a
commercially reasonable period, except where retention is required by law or for legitimate backup purposes,
consistent with our Privacy Policy and any applicable Data Processing Agreement.
5.5 Security
We implement administrative, technical, and physical safeguards designed to protect Customer Data.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute
security. You are responsible for maintaining appropriate safeguards for credentials and API keys under your
control.
5.6 Data Processing Agreement
Where Customer Data includes personal data subject to data protection laws (e.g., GDPR, CCPA), the parties
will enter into a separate Data Processing Agreement governing such processing, which shall control over any
conflicting provision in these Terms with respect to personal data.
Subscription Plans, Fees, and Payment
6.1 Subscription Plans
Access to the Service is provided under Subscription Plans (e.g., Free, Pro, Enterprise) that define pricing, seat
limits, feature availability, and usage limits, as described on our pricing page or in an applicable Order Form.
6.2 Fees and Billing
Fees are billed in advance on a recurring basis (monthly or annually, as selected) unless otherwise agreed in an
Order Form. All fees are exclusive of taxes, which Customer is responsible for unless otherwise stated. Fees
are non-refundable except as expressly provided in these Terms or required by law.
6.3 Changes to Fees
We may change Subscription Plan pricing prospectively upon at least 30 days’ notice. Continued use of the
Service after the effective date of a price change constitutes acceptance of the new pricing.
6.4 Free Tier and Trials
We may offer free tiers or trial periods at our discretion. We reserve the right to modify or discontinue any free
tier or trial, or to impose usage limits, at any time without liability.
6.5 Suspension for Non-Payment
We may suspend or downgrade access to the Service if fees are past due, upon reasonable prior notice, until
outstanding amounts are paid in full.
Intellectual Property
7.1 Our IP
The Service, including its software, design, branding (including the Augmas name and logo), documentation,
and underlying technology, is owned by Augmas and its licensors and is protected by intellectual property
laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
7.2 Feedback
If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-
free license to use such feedback for any purpose without obligation to you.
7.3 Aggregated and De-Identified Data
We may collect and use aggregated, anonymized, or de-identified data derived from use of the Service (which
does not identify Customer or any individual) to improve, benchmark, and develop the Service
Third-Party Services
The Service integrates with and depends on third-party providers, including LLM providers (e.g., Groq,
OpenAI, Anthropic, Google), search providers (e.g., Tavily, Brave, DuckDuckGo), messaging platforms (e.g.,
Slack, WhatsApp via Meta Cloud API, Microsoft Teams), and connected productivity and data platforms (e.g.,
Google Workspace, Microsoft 365, Jira, GitHub, Confluence, Bitbucket, HubSpot, Pipedrive, Zendesk,
Notion, Linear). Your use of such integrations may be subject to the applicable third party’s own terms of
service and privacy policy, and we are not responsible for their acts, omissions, availability, or content.
Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL OUTPUT ARE
PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE
UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE ACCURACY OR
RELIABILITY OF ANY AI-GENERATED OUTPUT, THIRD-PARTY CONTENT RETRIEVED VIA
CONNECTORS OR WEB SEARCH, OR RESULTS OBTAINED FROM USE OF THE SERVICE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AUGMAS OR ITS
AFFILIATES, OFFICERS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS,
REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE
SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT
EXCEED THE TOTAL FEES PAID BY CUSTOMER TO AUGMAS IN THE TWELVE (12) MONTHS
PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above
limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Augmas and its affiliates, officers, employees, and agents
from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or
related to: (a) your Content or its connection to the Service; (b) your violation of these Terms or applicable
law; (c) your use of Agents, Tools, or MCP integrations to take actions on third-party platforms; or (d) your
infringement of any third-party right.
Term, Suspension, and Termination
12.1 Term
These Terms remain in effect for as long as you maintain an account or Workspace, or as specified in an
applicable Order Form.
12.2 Termination for Convenience
You may terminate your account at any time by following the account closure process in your Workspace
settings or by contacting us. We may terminate or suspend your access to the Service for convenience upon 30
days’ written notice.
12.3 Termination for Cause
We may suspend or terminate your access immediately, without notice, if: (a) you materially breach these
Terms and fail to cure within 10 days of notice; (b) your use poses a security risk to the Service or other
Tenants; (c) required by law; or (d) fees remain unpaid after notice.
12.4 Effect of Termination
Upon termination, your right to access the Service ceases immediately. Sections that by their nature should
survive termination (including Sections 5, 7, 9, 10, 11, 13, and 14) shall survive.
Changes to the Service and These Terms
We may modify the Service, including adding, changing, or removing features, at any time. We may update
these Terms from time to time; material changes will be notified via the Service or by email at least 15 days
before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the
revised Terms.
General Provisions
14.1 Entire Agreement
These Terms, together with the Privacy Policy and any applicable Order Form or Data Processing Agreement,
constitute the entire agreement between the parties regarding the Service and supersede all prior agreements
and understandings.
14.2 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection
with a merger, acquisition, or sale of assets.
14.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and
effect.
14.4 Waiver
No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other
provision.
14.5 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable
control, including acts of God, internet or third-party provider outages, or governmental action.
14.6 Export Compliance
You agree to comply with all applicable export control and economic sanctions laws in connection with your
use of the Service.
14.7 Notices
Notices under these Terms shall be sent to the contact details associated with your Workspace, or to info@augmas.ai for notices to us.
Contact Us
Augmas Team
Email: info@augmas.com
General: info@augmas.com
Website: www.augmas.ai
We aim to respond to all privacy enquiries within 5 business days and complete data subject requests within 30 days.